What is Route Package Protection?
In an effort to provide more safety, assurance, and insurance on your orders, we’re happy to announce that Sistique Boutique is now integrated with Route Package Protection. Route is a shipping insurance company that offers complete protection for Sistique Boutique shipments and orders. Simply add Route to your cart at checkout to safeguard against any unforeseen hiccups that may arise.
Q: WHAT IS ROUTE?
Route is a shipping insurance company that covers packages that are lost, stolen, or damaged in transit. Route ensures that customers get what they paid for, and allows for easy reordering with one simple click. Review the policies here to understand which lost, stolen, and damaged items Route will cover.
Q: WHAT IS THE ROUTE APP?
The Route App is completely free and allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
Download the Route app for iOS on the Apple App Store.
Download the Route app for Android on the Google Play Store.
Q: HOW MUCH DOES ROUTE COST?
For cart totals under $100 USD, Route is only $0.98 USD. For carts over $100 USD, Route is a percentage calculated from the cart total.
Q: HOW DO I FILE A CLAIM FOR A LOST, STOLEN, OR DAMAGED PACKAGE?
You can file a one-click claim through the email that Route sends you after you check out, or you can file here.
Q: ISN'T LOST OR STOLEN PACKAGES ALREADY COVERED THROUGH SISTIQUE BOUTIQUE'S CUSTOMER SERVICE?
While we do the best we can with filing claims via USPS, it is very rare that we get reimbursed for missing or damaged items. By purchasing shipping insurance with Route, completing a claim is only a click away, and your claim is processed within 24 hours. Route is easier, faster, and helps get any shipping issues resolved as quickly as possible.
Q: WHAT IF MY PACKAGE GETS LOST, AND ROUTE REPLACES IT BY ORDERING ANOTHER NEW PRODUCT FOR ME, AND THEN THAT PACKAGE GETS LOST. DOES ROUTE COVER THAT TOO?
Yes! Any replacement orders that are placed by Route are still insured by Route.
Q: WHAT IF I CHOOSE NOT TO PURCHASE ROUTE PROTECTION?
Purchasing Route Protection is completely optional, however, please note that if your package is shipped First Class (under 1 pound), there is no insurance on your package. If your package is over 1 pound, you will have a maximum of $100 insurance coverage. Anything over $100 is not insured. If a package is lost, stolen, or damaged, Sistique Boutique will only be able to reimburse the amount that was covered by insurance, if the claim is approve (please note, USPS claims can take up to 45 days for approval).
Q: WHAT ARE ROUTE’S TERMS AND CONDITIONS?
Route’s terms and conditions are listed here.
Q: IS ROUTE A LICENSED INSURANCE COMPANY?
Yes. Route is a licensed insurance company and they are partnered with Lloyds of London, one of the biggest names in shipping insurance.